Warranty Information

The American Cricket 6-Month Parts Factory Warranty

All American Cricket products and branded accessories are protected against defects in materials and workmanship, under ordinary and normal use, for a period of 6 months (30 days for commercial use) from the product’s shipping date.

  • Under the terms of the Warranty, American Cricket may opt to repair, replace, or issue a refund for products that are defective or have sustained damage in shipping.
  • During the term of the warranty, if there is a defect in any part of the cricket stepper, we will replace the defective part free of charge. Buyer must return the defective part prior to receiving the new part. Buyer is responsible for shipping, labor, repairs and any other expense incurred because of a defective part.
  • If American Cricket chooses to accept a return under Warranty, you may return the defective or damaged product only after you call and receive a Return Authorization Number (RMA) from American Cricket. Customer is responsible for labeling and packaging the returned part. The RMA number must be displayed in the package in a visible spot. Warranty is only covered with the ORIGINAL RECEIPT. see return and exchanges instructions.
  • The warranty is limited only to the original buyer. Expires if sold or transferred to anyone else.
  • Warranty is only covered if the tricycle is used for its intended use. See owner’s manual for proper use of the trycicle.
  • Warranty is only covered if the cricket stepper receives all necessary maintenance and service. Proper maintenance and service is explained in the owner’s manual.
  • This limited warranty is the only warranty by American Cricket LLC. No other warranty applies for the cricket stepper.

LIMITED WARRANTY WILL NOT COVER OR WILL BE VOID BY THE FOLLOWING:

  • Damage by the weather elements.
  • Improper use of the cricket stepper.
  • Used by more than one person at a time.
  • If rider exceeds the maximum weight limit (250 lb)
  • If used in rocky surfaces.
  • If the tricycle is used to do any acrobatics or similar activities
  • If it is modified in any way
  • If using replacement parts that are not original cricket stepper parts.
  • If it is used for rental purposes (warranty expires in 30 days)
  • If any part is bended or cracked due to physical abuse or wild riding by the owner/user.
  • If the rear axle is bent by someone stepping on it
  • For any damage or loss due to improper assembly
  • For any damage or loss due to improper riding.

Visit our 15-Day Hands-On Trial for information about our satisfaction guarantee and returns/exchanges shipping instructions.

WARNING: American Cricket LLC will not be liable for incidental or consequential loss or damage, due directly or indirectly from use of this product. The user understands that riding The Cricket Stepper, even under normal circumstances, can be hazardous, and accepts full liability for any injury, accident, or worse. The user assumes the risk of any personal injury, damage to or failure of The Cricket Stepper.

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