Returns/Exchanges

American Cricket’s 15-Day Hands-On Trial

We believe you will be totally satisfied with your Cricket Stepper. However, to make a return, you must keep the original receipt, the original box and all other packaging materials.

How to Return Merchandise

Under the conditions of our Hands-On Trial, customers may return their purchase within 20 days of its ship date, and 15 days commercial use. If you are not fully satisfied with THE CRICKET STEPPER, send it back to us for an exchange or a refund of the original price. Refund will be less the standard shipping charges from your delivery address. Other charges may apply to refund.

All other products or parts, provided they have not been used, may be returned within 30 days of their ship date.

Please Note: The Hands-on Trial is not transferable and does not cover items that have been modified or damaged post-shipment date, used not in accordance with product instructions, abuse, improper care, and improper maintenance.

Returning Instructions

  • All products must be returned in original packaging. American Cricket will not assume responsibility for improperly packaged returns. Securely repackage the item (which must be in reasonable condition. Any damage provoked by the buyer will void the return).
  • All returns require a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) and a Return Authorization Form. Customer must request the RMA number in advanced by calling American Cricket customer service at 786-367-8476 or request it via e mail at info@cricketstepper.com. Click here to obtain the Return Authorization Form. The RMA number will expire 15 days after being obtained. Returned product must be at the return facility before RMA number expires.
  • Fill out the Return Authorization Form, the RMA number must be included in the form. Submit the form to American Cricket customer service via e-mail info@cricketstepper.com
  • Carefully repack the item in the original box. Print and affix the Return Label. The RMA number must be exhibited outside the box, minimum 1” size font, in a visible spot. Any box returned without this number will not be processed.
  • Send the shipment to AMERICAN CRICKET, 2100 NW 84 AVE. Miami, Florida 33122. We recommend that items be returned using a traceable service, such as UPS or FEDEX, as no refund will be issued until the item has been received by American Cricket. Refunds will not include return shipping costs. No COD returns will be accepted.
  • Send the tracking # to info@cricketstepper.com. Failure to submit tracking number will void the return.

Replacement Parts

If, for any reason (with the exceptions of shipping damage and failures in materials or workmanship) a previously ordered part needs to be returned or exchanged, it must be done within 30 days and the part must be in its original condition. All parts should be returned in original or equivalent packaging. Follow the same steps in the Returning Instructions section for returning parts.

Merchandise Refund Policy

  • Refund will be issued 30 days after item has been received at the return facility and inspected.
  • Damaged items during shipping back to return facility will not be refunded.
  • Refund will be without all shipping charges.
  • 10% Re stocking fees charges will be applied to the refund.
  • If the item returned was damaged during trial, a repair fee will apply.
  • If the customer decides to return the product to the AMERICAN CRICKET facility for an exchange. Customer is responsible for all shipping and handling charges door to door.

Shipping Tips

If package material was not saved, use newspaper or a packing and shipping service to ensure the product is returned properly. Remove any address labels that has your address, and please affix the Return Label, addressed to “American Cricket Returns/Exchanges.

Business Delivery and Home Delivery

Choose a business in your area to have your product delivered to. The business selected must have suitable access for delivery during normal business hours. Your home and driveway must be accessible, and someone must be home to accept delivery. Signature is required to receive the shipment. You can check the exact day and time of delivery using the tracking number provided in your account 24 hours after purchase. If you have specified to waive right to a signature in receipt, American Cricket will not be responsible for products and parts reported missing, lost, damaged, or otherwise undelivered. It is the customer’s responsibility, should you waive to sign and receive the product, to ensure all delivery charges once the product has been taken as “freight on board” from our warehouse.

WARNING: American Cricket LLC will not be liable for incidental or consequential loss or damage, due directly or indirectly from use of this product. The user understands that riding The Cricket Stepper, even under normal circumstances, can be hazardous, and accepts full liability for any injury, accident, or worse. The user assumes the risk of any personal injury, damage to or failure of The Cricket Stepper.

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